Legal Terms and Conditions | iCanBenefit.com

iCan Customer and Visitor Privacy

The basis of each customer relationship is built on trust. When you choose to do business with us, we guard that relationship with great care, beginning with the information you have chosen to share with us.

We do not share information about you outside of the insurance or affiliate companies to whom we are presenting you for health coverage or membership, unless permitted by Title V of the Gramm-Leach-Bliley Act of 1999 and other applicable laws and regulations.

iCan Benefit Group,LLC, their subsidiaries, affiliates and their respective agents and employees, are dedicated to protecting the privacy of your nonpublic personal information. We maintain information about you in order to provide you with the most effective and convenient access to a broad range of financial products and services. We want you to understand what information we collect, and how we use and protect it.

To maintain security of customer information, we restrict access to your personal and account information to persons who need to know that information to provide you products or services. We maintain physical, electronic and procedural safeguards to guard information.

Information we collect...

“Nonpublic personal information” is information about you that we obtain in connection with providing a financial or insurance product or service. Such information includes for example, social security numbers, dates of birth, income, insurance premiums, health history and other information related to payment such as bank account numbers.

We may collect nonpublic personal information about you from the following sources:

Information that you provide to us, such as on applications or other forms
Information about your transactions with us, our affiliates or others, or
Information from others, such as credit bureaus, real estate appraisers, and employers

We believe that your privacy should never be compromised. At the same time, we want to offer you the array of products and services you need to accomplish your risk management goals. We believe we can do both by adhering to the provisions of this privacy notice.

This notice serves as a standard for all enrollment agents and employees for collection, use, retention and security of nonpublic personal consumer information.

Betsy, California
After calling customer service, I was put in touch with Lynne in the Advocacy Department. Lynne was amazing, after I explained my medical situation, I thought I wouldn't qualify for the surgery I needed. Lynne said "that is why you have insurance". Through the entire process if I had a concern or question, my phone calls were returned promptly and answered thoroughly. I was treated with great respect and was not just another claim number. I have never seen any company that provided such care and attention to their clients. With the help of the Advocacy Department they were able to reduce my out of pocket expenses greatly. If they had not taken a personal interest in my story, I would have never pursued using the insurance for my surgery and ultimately may not have been able to have it.

Janice, California
I am writing a letter to commend your advocacy department. Your company is relatively new to me and I have some health issues. I feel very confident when I call the advocacy department. They thoroughly looked into each question I had and took care of the problem. They are a great asset to your company and I feel confident to remain a client of yours a as long the advocacy department stays in force and is there to guide me through any problems.

Thelma , Alabama
My husband found out that he had cataracts and needed surgery. We called the HCCUA number and were very blessed indeed to get a wonderful lady to help us. Her name is Lynne. I can't begin to tell you all she has done for us. She has been with us through not only the surgeries that were required for him, but something happened in the second surgery that required emergency surgery. I immediately called Lynne from the Doctors Office to let her know what was taking place. I am not sure what she told them but when they came back to us the emergency surgery for the Doctor, Surgery Center and Anesthesiologist were all done for FREE!!!! We can't tell you what Lynne means to us. I personally think she is part of my family. Not only did she take care of that last episode but she made sure we were not taken advantage of in any way on the other surgeries as well. I hope all your representatives are as wonderful as she is. We can never thank her enough for her help.